Synology Antivirus Essential is an antivirus solution that comes with Synology Network Attached Storage (NAS). It is designed to protect your NAS from malware and other security threats. However, some users have reported that their Synology Antivirus Essential is not updating. This can be a serious issue as outdated antivirus software can leave your NAS vulnerable to attacks. In this article, we will discuss the possible reasons why your Synology Antivirus Essential is not updating and how to fix it.
Why is Synology Antivirus Essential Not Updating?
There are several reasons why your Synology Antivirus Essential is not updating. The most common reasons are:
- Internet connectivity issues
- Incorrect settings
- Software bugs
Internet Connectivity Issues
One of the most common reasons why your Synology Antivirus Essential is not updating is internet connectivity issues. If your NAS is not connected to the internet, then the antivirus software will not be able to update its virus definitions. Make sure that your NAS is connected to the internet and that you have a stable internet connection.
Another reason why your Synology Antivirus Essential is not updating could be due to a firewall blocking the update. Check your firewall settings and make sure that the antivirus software is allowed to access the internet.
Incorrect Settings
Incorrect settings can also cause Synology Antivirus Essential to not update. Make sure that you have the correct settings configured in the antivirus software. Check the update settings and make sure that they are set to update automatically.
Another setting to check is the time and date settings on your NAS. If the time and date on your NAS are not correct, then the antivirus software may not be able to update properly. Make sure that the time and date settings on your NAS are correct.
Software Bugs
Software bugs can also cause Synology Antivirus Essential to not update. If you have checked your internet connectivity and settings, and everything seems to be correct, then it could be a bug in the software. Check with Synology support to see if there are any known issues with the antivirus software and if there are any updates or patches available.
How to Fix Synology Antivirus Essential Not Updating
Here are some steps to follow to fix Synology Antivirus Essential not updating:
- Check your internet connectivity. Make sure that your NAS is connected to the internet and that you have a stable internet connection.
- Check your firewall settings. Make sure that the antivirus software is allowed to access the internet.
- Check your antivirus software settings. Make sure that the update settings are set to update automatically.
- Check the time and date settings on your NAS. Make sure that they are correct.
- Contact Synology support to see if there are any known issues with the antivirus software and if there are any updates or patches available.
Conclusion
Synology Antivirus Essential is a crucial component of Synology NAS. It helps protect your NAS from malware and other security threats. If your antivirus software is not updating, then it can leave your NAS vulnerable to attacks. Make sure to follow the steps above to fix Synology Antivirus Essential not updating. If you are still experiencing issues, contact Synology support for further assistance.
